Shipping policy
ORDER PROCESSING
All orders are processed within 1–5 business days before shipment, unless otherwise stated on the product page (such as pre-order or made-to-order items).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
SHIPPING TIMES
Shipping times vary depending on your location and selected shipping method.
Delays may occur due to carrier issues, customs processing, or high order volume. These delays are outside of our control.
We are not responsible for lost, delayed, or stolen packages once they have been marked as delivered by the carrier.
CUSTOMS, DUTIES & TAXES
Customers are responsible for any customs duties, import taxes, or fees required by their country.
If a package is returned due to unpaid customs fees or refusal of delivery, the customer will be responsible for the original shipping cost and any return shipping fees.
PRE-ORDER ITEMS
Some products may be available as pre-orders. This means the item is in production and will ship within the estimated timeframe stated on the product page.
Pre-order delivery times are estimates and may vary due to production or shipping delays.
If your order contains both in-stock and pre-order items, the entire order may be shipped together once all items are ready.
Pre-order items cannot be canceled once production has started.
ADDRESS RESPONSIBILITY
It is the customer’s responsibility to ensure that all shipping information is entered correctly at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
AGREEMENT
By placing an order on our website, you agree to this Shipping Policy and all related store policies.